PLEASE NOTE:
Items purchased from the Glow & Go Shop catalog are made on-demand and cannot be returned due to sizing mistakes, all sales are final.The size charts provided for each product should be referenced prior to ordering.
Products in the catalog, Glow & Go Shop by Printful are shipped from a separate warehouse from all other LimeLife Merch. If an order is placed containing item(s) from Glow & Go as well as item(s) from Lifestyler or Everyday Essentials the customer will receive separate packages one from each respective warehouse.
Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date.
Please read through to the end.
Sale or discounted items (if applicable)
Only regular priced items may be refunded. Please note sale items are final sale.
Printful, applicable to only products in the Glow & Go Shop catalogs:
Printful does not accept any returned items. If a customer receives an incorrect item, damaged item, incorrect quantity, etc. please contact LimeLife Customer Care 1-844-232-6294 or email us at wecaremerch@limelifebyalcone.com for assistance with remediation.
PLEASE NOTE:
-
Items purchased from the Glow & Go Shop catalog are made on-demand and cannot be returned due to sizing mistakes, all sales are final. The size charts provided for each product should be referenced prior to ordering.
- Products in the catalog, Glow & Go Shop by Printful are shipped from a separate warehouse from all other LimeLife Merch. If an order is placed containing item(s) from Glow & Go as well as item(s) from Lifestyler or Everyday Essentials the customer will receive separate packages one from each respective warehouse.
- Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date.
LimeLife Merch Refunds applicable to only products in the Lifestyler and Everyday Essential catalogues (if applicable):
Our policy lasts 30 days from the date of purchase. At the end of 30 days, we cannot offer a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Sale or discounted items (if applicable)
Only regular priced items may be refunded. Please note sale items are final sale.
Refunds (if applicable)
To request a refund, you must first contact Customer Service to determine if your item qualifies. Please contact us at LimeLife Customer Care 1-844-232-6294 or email us at wecaremerch@limelifebyalcone.com
NOTE:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. For a refund to appear in your account will depend on your bank processing time.
Late or missing refunds (if applicable)
Your refunds will be processed in 7-10 business days once your return has been received.
If your refund is not reflected in your account, contact your financial institution.
If the above steps were unsuccessful, please contact us at LimeLife Customer Care 1-844-232-6294 or email us at wecaremerch@limelifebyalcone.com
Purchase of Goods
We reserve the right to refuse or cancel your order at any time for any reason including but not limited to product or service availability, errors in the description or price of the product or service, error in your order or other reasons.
We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected. We will not be held responsible or liable for any failure for the Purchase to complete, or any resulting loss or damages to you.
Exchanges/ Replacements (if applicable)
Items that are damaged/defective will be eligible for exchange/replacement if contacted within 20 days of receiving the product. If you need to exchange it for the same item, send us an email at wecaremerch@limelifebyalcone.com
Approved Return/ Exchange Shipping
To return/exchange your product, you should mail your product to:
UNITED STATES / CANADA:
LimeLife Merch
c/o Great Lakes Fulfillment
attn: Receiving
41 Canal Street
Lewiston, ME 04240
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on your delivery address, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. Without trackable shipping, we cannot guarantee receipt of your returned item.
Questions or Concerns? Contact us at LimeLife Customer Care 1-844-232-6294 or email us at wecaremerch@limelifebyalcone.com .
